Category Archives: googleblog

Helping companies improve their customer support with Chatbase

Virtual Agent: Hi there, and thank you for contacting Some Wireless Company. How can I help you today?

You: My phone stopped working, so I’d like to replace it with a new one.

Virtual Agent: It sounds like you’re trying to activate a new phone, is that right?

You: Well, I need a replacement first. But eventually, sure.

[Three minutes later…]

Virtual Agent: Thank you. I’ll connect you with Sales, so they can set up your new account.

You:Wait, what? I already have an account. I just need a replacement ph—!

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Choose your own adventure with 13 Google for Education tools

Editor’s note: This week, we’re joining thousands of educators and students at BETT in London. Visit us at booth C230, where you can demo a range of Chromebooks designed for education, including the brand new Chrome OS tablet. Follow along on Twitter and Facebook for the latest news and updates.

Power up a Chromebook and watch as it transports students to the Taj Mahal, the Great Barrier Reef or a state-of-the-art science lab. It’s like magic, except the magicians are the teachers who inspire engaged and focused learning. As the leaders of these journeys, teachers give students the opportunity to explore the limits of their imagination—all on a device that’s simple to use and easy to navigate. While we’re here at BETT, we’re exploring more ways to bring magic moments to the classroom. So open up a Chromebook, and try out a few of the things it can do.

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Let the sunshine in: opening the market for more renewable energy in Asia

Since 2010, we’ve signed on to more than 30 solar and wind projects across the Americas and Europe, making us the world’s largest corporate purchaser of renewable energy. Today we’re adding a fourth continent to our clean energy portfolio: Asia.

We’ve signed a long-term agreement to purchase the output of a 10-megawatt solar array (which is part of a larger solar farm) in Tainan City, Taiwan. This deal is a result of collaboration between Google, industry stakeholders and the Taiwanese government—which recently amended Taiwan’s Electricity Act to allow non-utility companies to directly buy renewable energy and decrease their carbon footprints. We’re the first corporate power purchaser to act on this renewables-friendly change to the law.

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Let the sunshine in: opening the market for more renewable energy in Asia

Since 2010, we’ve signed on to more than 30 solar and wind projects across the Americas and Europe, making us the world’s largest corporate purchaser of renewable energy. Today we’re adding a fourth continent to our clean energy portfolio: Asia.

We’ve signed a long-term agreement to purchase the output of a 10-megawatt solar array (which is part of a larger solar farm) in Tainan City, Taiwan. This deal is a result of collaboration between Google, industry stakeholders and the Taiwanese government—which recently amended Taiwan’s Electricity Act to allow non-utility companies to directly buy renewable energy and decrease their carbon footprints. We’re the first corporate power purchaser to act on this renewables-friendly change to the law.

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Expanding knowledge access with the Wikimedia Foundation

For 18 years, Wikipedia has been the internet’s encyclopedia, contributing to the vast knowledge available on the open web, and the Wikimedia Foundation has long shared in our mission of making information accessible to people around the world.

Our organizations have partnered throughout the years on initiatives that further our joint goals around knowledge access, including making information available through Google Search. Many individual Googlers also show their support for Wikimedia, through donations and from active participation in the community. We look forward to continuing our close partnership with new initiatives and commitments to achieving our shared goals.

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